Shipping Information

SHIPPING METHODS AND COSTS

  • We offer different shipping options as applicable to the place of delivery
  • For more information, please contact our customer care service at helpdesk@chiqueofficial.com or +91-11-9811294088

 

IMPORTANT INFORMATION

  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
  • We aim to dispatch all orders within 24 hours with the exception of sale periods where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
  • We are unable to redirect orders once items have been dispatched.
  • All orders require a signature upon receipt.

 

WHEN DO WE DELIVER

For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of placing the order (business days exclude Sundays and other holidays). For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location. International orders take a minimum of 7 days for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request.

 

FREE SHIPPING

Free shipping is only applicable if the order value exceeds Rs. 50000.

 

INSURANCE

Chique Official insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Chique Official and transfer of responsibility in the same way.

 

TAXES & DUTIES

For Indian Customers
Product Prices displayed are inclusive of all taxes and duties.

For International Customers
Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on help@chiqueofficial.com

 

Tracking Packages

We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

 

Tampered Packaging

If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our customer care or mail us athelp@chiqueofficial.com , mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.

 

Non-availability on Delivery

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.