Shipping Policy
1. What is this Shipping Policy?
1.1. This shipping policy, describes chiqueofficial's
policies and procedures towards delivery of Products purchased on the Platforms. chiqueofficial makes all
commercially reasonable endeavours to ensure that the Products are delivered to Users in a timely
fashion.
1.2. Users are required to peruse and understand the terms of this Delivery Policy.
If you do not agree to the terms contained in this Delivery Policy, you are advised not to accept the Terms of
Use and the Delivery Policy and may forthwith leave and stop using the Platform. The terms contained in this
Shipping Policy shall be accepted without modification and accordingly, you agree to be bound by the terms
contained herein.
2. Terms of Shipping
2.1. chiqueofficial's partners
with third party logistic service providers in order to effectuate Product delivery to Users ("Logistic
Partners"). Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will
be provided to the User upon the purchased Product(s) being handed over to the Logistic Partner by
chiqueofficial.
2.2. While chiqueofficial aims to provide its services through the Platforms
and ensure the delivery of its Products all across the Globe, currently, chiqueofficial has a select list of
areas where delivery can be undertaken. At the time of placing an order for purchase of Products on the
Platforms, Users are required to enter their pin-code details to verify if deliveries can be carried out in
their areas. If the area where the User wishes that the purchased Products be delivered is not within
chiqueofficial's recognised delivery network, chiqueofficial will not be able to process the order
further. “Adding to that, we do not ship outside india as of now.”
2.3. Prior to making payments on the Platforms for the purchase of Products, the
User will be prompted to provide a shipping address. While entering shipping address details, the User should
ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid
identification of the address. Any failure in delivering the purchased Products arising out of the User’s
failure to provide correct, complete and accurate information shall not hold chiqueofficial liable at any point
in time.
2.4. A maximum of 3 (three) attempts shall be made to deliver purchased Products to
the User. Should the User continue to remain unavailable after 3 (three) attempts, chiqueofficial reserves the
right to cancel the order pertaining to the purchased Products at its sole discretion. While chiqueofficial
shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users in a timely
manner, delivery may be delayed on account of:
2.4.1. logistical issues beyond
chiqueofficial's control;
2.4.2. unsuitable weather conditions;
2.4.3. political
disruptions, strikes, employee-lockouts, etc.;
2.4.4. acts of god such as floods, earthquakes,
etc.; and
2.4.5. other unforeseen circumstances.
In such events of delay,
chiqueofficial shall make reasonable attempt at proactively intimating the User by writing to the User on
his/her registered email account and/or mobile number. chiqueofficial disclaims all liabilities that may arise
on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on
the Platforms. Further, chiqueofficial shall be under no obligation to compensate the User for any mental agony
or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the
purchased Products.
2.5. chiqueofficial, as an internal process, undertakes multiple
diligences to ensure that their delivery executives and the individuals employed by their Logistic Partners are
individuals with the highest regard for ethics and integrity. However, it is not possible for chiqueofficial to
ensure that its own delivery executives or employees of its Logistic Partners behave in a fashion that exudes
thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism,
impoliteness, discourtesy or offensiveness shown by chiqueofficial's delivery executives or by the employees of
the Logistic Partners is beyond chiqueofficial's control and any issue arising between a User and
chiqueofficial's delivery executive or an employee of the Logistic Provider will have to be resolved by the
User, independently.
2.6. Upon the successful placing of an order on the Platform and after
chiqueofficial has successfully handed over the purchased Product(s) to its Logistic Partner, the User will
receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the
purchased Products. The User may use the tracking identity number on the Platforms or the website and/or the
mobile application of the Logistic Partner to check the whereabouts of the purchased Product and the estimated
time of its delivery. chiqueofficial shall make reasonable attempts in ensuring that the tracking status of the
purchased Products is updated in a timely manner. However, chiqueofficial does not guarantee the accuracy of the
tracking status since it is updated on a real-time basis and is subject to inconsistencies arising out of
time-lags in updating the information and other technicalities beyond chiqueofficial’s
control.
2.7. chiqueofficial reserves the right to charge shipping charges on Products of a
value of lower than a specified amount and/or Products, the payment for which is made by way of cash on delivery
or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations
or returns that are made after the shipping of the purchased Products, except in case of a Product having a
defect at the time of delivery (for reasons attributable to, and accepted by chiqueofficial after due
verification at its sole discretion). Title and risk of loss for all purchased Products shall pass onto the User
upon the delivery of the purchased Products to the User.
2.8. Return and exchange of
purchased Products shall be carried out by chiqueofficial’s reverse-logistics partners or its own delivery
executives. Further details on how Users may process returns and exchanges of purchased Products have been set
out under the Return and Refund Policy which may be accessed here.
2.9. The average delivery timeline for orders delivery would be around 10-14 days.
3.
Grievance Redressal
Any grievances relating to the Delivery Policy may be directed by you to
the grievance officer of chiqueofficial who can be contacted at info@chiqueofficial.com
